Returns Policy FAQ
WHAT can be returned?
If you change your mind or you have found the purchase is not suitable for your application, you may contact us to discuss a return within 30 days of purchase. We do however charge a restocking fee of 20% unless otherwise agreed upon. Shipping costs are non-refundable.
Items that have been fitted to your vehicle cannot be returned for a refund unless defective. Using items in a manner not intended will also not be able to be returned for a refund.
If the item is damaged or requires warranty within the manufacturers warranty period then please call us on (03) 9720 8783. Under Australian Consumer Law (ACL) you are covered against product defects unless so noted in the sale. This means that at or around the time that goods are supplied, that if the goods (or part of them) are defective, the we will work with you to either
- repair or replace goods (or part of them)
- resupply or fix a problem with services (or part of them)
- provide compensation to the consumer.
A warranty against defects is usually limited by time & we will try & help find a solution for any defect found but in some cases we will have to communicate with the manufacturer or supplier. This may take some time & we appreciate patience whilst we resolve any issue.
WHEN do items need to be returned by?
For change of mind a return must be begun within 30 Days of purchase. Return postage costs are to be paid by the buyer & a 20% Restocking fee will apply unless otherwise discussed. A refund or credit may be applied to your account. In the case of refunds they will be returned via the method of payment or bank deposit.
For warranty of defective items, please contact us to discuss the return. We want to get you the quickest possible resolution & this may involve sending the item directly to the supplier/manufacturer.
WHERE do items need to be returned to?
After contacting us to organize a return, items may be returned to The 4wd Shed 66A Barry St Bayswater VIC 3153 or in the case of returns direct to the manufacturer/supplier we may pass on their contact details.
HOW do customers return items?
Items must be returned in original, undamaged condition in original packaging. Obvious signs of misuse may result in a refund being refused.
SHIPPING for returns?
For change of mind, shipping costs will be incured by the buyer. In the case of warranty we may email you a return label via email to be printed out. If the item is found not to be defective the buyer may be responsible for the return costs incurred. In some cases, the return costs may be required to be paid for by the buyer & will be reimbursed at a later date. Original shipping costs will not be refunded for incorrect or change of mind orders.
CREDIT for returns?
If a replacement item is not required, then all credits will be refunded to the original payment facility, back to your bank account or a store credit can be applied.
INSTORE return option?
Returns can be made at our store in Bayswater Monday-Friday between 8am-5pm. Please call to arrange a time & to be sure we have a replacement item in stock. We advise you bring your invoice or if contacting us via email or phone provide the invoice number which can be found at the top of your receipt. This will help us process your return quickly.
HOW to return my item?
All items returned are to be returned in their original packaging & to be packed in a manner that is reasonable to avoid breakage or damage to the item. We recommend tracking on any returns as we take no responsibility for any items being returned being lost within the shipping process.
We sell all our products to suit Australian vehicles. It is up to the customer to confirm that our products will suit overseas models. Returns due to incompatibility will not be accepted. We provide photos of the actual product where we can & are more than happy to answer any queries. Please also be aware that your product may be held by your local customs until relevant taxes, duties or custom fees are paid to release the item. We are not liable to pay these fees & items may be returned to us if unpaid. Check your local customs for more relevant information.
Please check this product listing page carefully as the answer is usually there. If not, let us know via email firstname.lastname@example.org and we'll try our hardest to reply within 1-2 working days. Alternatively you can call us on (03) 9720 8783 during business hours.