WHO do you use to ship my item?
We use a large range of shipping services to get you the best deal we can. Depending on the your location or the size or weight of you item we may choose to use Auspost, Sendle or a range of reputable courier services.
WHEN will you ship my item?
Most items will be processed within 1-2 business days but our bigger items may take 3 days. If there are any further delays we will get in contact.
WHY hasn't my item arrived?
Though we get your item packed & picked up by the carrier quickly we are at the mercy of a third party service. We upload tracking where available & if you feel that there has been a noticeable delay in your parcel please feel free to send us a message so we can investigate your parcels whereabouts.
WHAT are the exclusions under Free Shipping products?
We offer Free Shipping on a large number of our products. In some purchases especially bigger items, the allocated postage amount we cover is not even close to covering the expense. We only charge you what we pay & we may on occasion choose to drop ship the product from a closer warehouse. We will organise a qoute of the excess freight & notify you via phone, so you can choose to accept & pay any charges before we ship.
CAN you ship to PO Box?
We are happy to ship to PO box for our items under 5kg. Larger items go with our couriers who will not deliver to PO Box so we do request an physical address such as a business or attended home address to accept delivery.
WHAT if i need my item quicker, can you Express Post it?
Depending on the item, we can organsie Express Post at an extra cost. Please get in touch to request this before purchase. We suggest you also refer to the AusPost Express Delivery Network information to work out the expected timeframe it would take to reach your location from us.
WILL I be notified of my delivery?
We upload tracking after processing your order, you will recieve a dispatch notification to your email & you may recieve text messages or emails from courier companies about pending delivery.
WHAT if you can't ship my item?
Though we try to have stock ready to ship, we do sell on a number of platforms & may be out of stock. We will always try & source the item to complete your order & if there are to be any delays we will notify you & you can choose whether to go on backorder & wait for the product, get a refund for the item or have a credit allocated to your account.
CAN i return my item?
You are more than welcome to contact us to organise a return on your item. Depending on the circumstances we will go through the relevant process regarding your return. Please see the Returns Policy here.
I live overseas can I order?
We can provide shipping overseas to selected countries on selected products. We do not have an account with DHL or any other big name carrier so we will quote based on Auspost Shipping rates. International orders will have the postage charge applied & the customer is responsible for all customs & any tax to their country. We require your full postal address & contact details plus the product you wish to purchase in order to get the correct estimate. Once we have the price of shipping this is only valid for 24hrs as pricing can fluctuate daily depending on a number of factors. Please email us for more details.